This Privacy Policy explains how CodeZap Systems collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
CodeZap Systems (Pty) Ltd is a registered technology solutions provider based in Lonehill, Sandton, Gauteng. We operate the Zula Platform (including LaundryFlow™ and BeautyFlow™), provide hardware solutions, software development, and ISV integrations.
Registration: 2025/748731/07 · Tax: 9113287297
We may collect the following categories of personal information:
We use personal information to:
Our Zula Platform products use the WhatsApp Business API provided by Meta. By using our WhatsApp automation services, you acknowledge that messages are transmitted via Meta's infrastructure. Meta's Privacy Policy applies to data processed through WhatsApp.
We only send transactional messages (bookings, updates, confirmations) — not marketing messages — unless you have opted in.
We do not sell, rent, or trade your personal information. We may share information with:
We retain personal information for as long as necessary to provide services and comply with legal obligations. Transaction records are retained for 5 years as required by SARS. You may request deletion of non-essential data at any time (see Section 9).
We implement appropriate technical and organisational security measures to protect your personal information, including encrypted data transmission (HTTPS), access controls, and regular security reviews. No system is 100% secure, and we cannot guarantee absolute security.
Under the Protection of Personal Information Act, you have the right to:
To exercise these rights, contact us at orders@codezap.co.za or via WhatsApp at +27 65 128 1350. See also our Data Deletion page.
Our website uses Google Analytics to understand visitor behaviour. This may involve placing cookies on your device. You can opt out via the Google Analytics Opt-out Browser Add-on.
Our website may contain links to third-party sites (e.g. PayFast, Meta). We are not responsible for the privacy practices of those sites. Please review their privacy policies independently.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services constitutes acceptance of the updated policy.
If you have a complaint about how we handle your personal information, you may contact the Information Regulator of South Africa:
🌐 Website: www.justice.gov.za/inforeg
📧 Email: orders@codezap.co.za
For privacy queries, data requests, or complaints:
📧 Email: orders@codezap.co.za
📱 WhatsApp: +27 65 128 1350
📍 Address: Unit 28, 21 Sunset Avenue Estate, Lonehill, Sandton, Gauteng 2191